Refund Policy

This Site permits users to place orders with the Company for the products it offers. These orders do not create a contract between the Purchaser and the Company, unless and until they are accepted by the Company.

As a courtesy, the Company may send the Purchaser an e-mail acknowledging or confirming an order. Neither an order acknowledgement nor an order confirmation constitutes an acceptance of an order or a confirmation of an offer to sell. Acceptance will be communicated by shipment of the Merchandise.

The Company reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any Purchaser. Verification of information may be required prior to the acceptance of any order.

In the event that a product or service is listed at an incorrect price due to supplier pricing information or typographical error, the company shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and payment has been made. If you have already been charged for the purchase and your order is cancelled, the company shall promptly initiate a reimbursement process for the affected items or order. Items listed on this site are meant exclusively for India. At the moment this site will not accept any shipments outside India. Order cancellation is not possible once the order is accepted and or payment been processed. Criteria for accepting Returns are exclusively listed in the Returns Policy.

In the unlikely event of failure in fulfilling an order after accepting the order to process, company shall promptly initiate a reimbursement process for the affected items or order. The company entrusts third party service providers to have the Merchandise delivered promptly and safely. You are advised to check the condition of goods at the time of delivery for loss or damage. The service provider can take down your complaints in this regard and the issues pertaining to this will be treated in a case-by-case manner for appropriate actions.

Though we take every effort to make delivery possible in the estimated time for the mode of dispatch selected at the time of order, this does not make a contract or liability for Emmanuel Publications to deliver the goods within the mentioned time. As we rely on third party service providers to do the delivery, their terms for delivery are applicable to the shipment handled through them. If the shipment happens to return because of improper address or due to difficulty in tracing the consignee, the shipment may be returned.